ORDERING A CUPCAKE BOUQUET
By placing an order and making payment you acknowledge and agree to our Terms and Conditions.
Nina Bakes Cakes is a small home-based Cottage Food Operation. Products are produced in a home kitchen following guidelines established in the Louisiana and Texas Cottage Food Law.
Should we need to cancel your order due to sickness in order to comply with legislation, we will offer a full refund or rescheduled date. Similarly in the case of an unavoidable emergency and we are forced to cancel an order we will offer a full refund or rescheduled date.
If during our delivery your bouquet is damaged in any way, every effort will be made to repair or replace the order. If this is not possible you will be refunded the full amount paid or offered a rescheduled date.
Please handle your bouquet with care! We cannot be held responsible for any damage sustained once the bouquet has been collected/delivered and is in your care.
Your bouquet should be stored at cool room temperature out of direct sunlight. We suggest they be consumed within 2 days (on day of pick up/delivery or following day). If refrigerated the bouquet should be brought back to room temperature before consumption. But please note, refrigeration may spoil the texture of your cakes. Cupcakes should not be frozen.
If your event is outside please keep your cupcakes in a shaded area. Direct sunlight will melt and/or fade the color of the buttercream. We cannot be held responsible for any consequences if these storage instructions are not followed.
Please ensure you advise us of any allergies/ intolerances that may affect your order. While the greatest care will be taken, please note that our kitchen is not a nut-free, soy-free, or gluten-free environment. Shared equipment is used so traces of allergens may be present. We suggest anyone with severe allergies not consume our product.
The use of candles is not recommended and at your own risk. Please exercise extreme caution as the cupcake bouquet packaging is flammable.
Our cupcake bouquets contain industry-standard artificial food coloring. When placing your order please keep in mind that darker more vibrant colors require more food coloring, although we attempt to use the least amount possible to get the desired shade. Also please be aware that darker colors (especially blue) may result in temporary tongue staining.
Changes to orders are accepted at our discretion up to 48 hours prior to collection/delivery. Bouquets canceled within 48hrs before collection/delivery cannot be refunded.
We reserve the right to refuse an order at any time. Full payment must be received to confirm and secure your order.
If you wish to collect your bouquet, please keep to your appointment time and advise us of any delays/changes.
For deliveries, we will deliver within the specified time window and will notify you in the unlikely event that we cannot deliver during the specified time.
Each bouquet is made by hand and while we can emulate previous bouquets, colors & styles may vary slightly.
In the unlikely event that you are unhappy with the quality of your cakes, please contact us immediately to discuss possible replacement or refund.
We cannot make our bouquets for resale at this time.
Bouquets cannot be shipped.