Frequently Asked Questions

What kind of cakes do you make?

All kinds! Wedding, birthday, shower, just because it’s Tuesday cakes… you name it!

How far in advance do I need to place my order?

Signature cakes may be reserved with 48 hours’ notice. Our custom and wedding cakes are amazing creations that require a serious amount of time to make. For that reason, it’s preferred that orders be finalized at least 2 weeks before the event date. Please note, we book up quickly during the Spring and Fall!

Will my cake come in a box?

Yes! Your cake will come in a box however custom-sized boxes for each and every size of cake are not always available. In the case that your cake doesn’t fit into a closed box, the lid will be taped down to cover as much as possible OR removed altogether in order to prevent the box from harming the cake in any way. Please note that this means that your cake will be exposed to the open air in your car, but no more so than it will be at your party location.

How do I carry my cake home?

Be sure that your car is large enough and has a flat, level space with access to air conditioning for the duration of the ride. If your cake is a smaller, single tier cake, it should fit on the floorboard of your car. It’s good to have an extra person with you for stacked, multi-tier cakes to help you load and unload the cake (not to ride in their lap). Use your AC year-round but ESPECIALLY in the summer heat. Drive slowly and directly to your destination – no sharp turns, no pit stops. Once at your destination, refrigerate until the start of your event. Please be mindful to keep any sweets with icing or chocolate out of and away from direct sunlight.

Do you offer cake tastings?

Due to COVID-19, we have temporarily suspended in-person cake tastings as a precautionary measure. However, tasting boxes are available for pick up. Please contact us for more information regarding setting up a consultation and preselected cake samples: order@ninabakescakes.com

Why are wedding and custom sculpted cakes so expensive?

We get asked this question a lot! Wedding and custom sculpted cakes can seem very costly, however, they are very labor-intensive to create. The work begins with the designing, planning, and discussion with you so that the cake is exactly as you dream. Each cake then requires hours (often days) of work in preparation, baking, leveling and filling, even before the decoration is added. The decorative work is equally as labor-intensive, if not more. Simple cakes can often be rather deceiving and require a lot more work than meets the eye. On average, these cakes take the best part of a week to complete – much longer if there are lots of sugar flowers to make! We do not mass produce our cakes, neither do we use preservatives. Our cakes are known for being absolutely delicious and this comes down to the quality of the ingredients we use, which also comes at a price. We take great pride in executing intricate and glamorous details on our wedding and sculpted cakes and as with any custom craftsmanship, the quality of our work is reflected in the price of our cakes. We can assure you that we (and most other reputable cake artists) are not charging more “just because it’s a wedding or sculpted cake.”

What’s your payment policy?

Signature cakes and any order below $125 is due in full and is non-refundable. For all other orders, A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. If your order is booked less than 2 weeks of the event date, 100% of the payment is due at the time the order is placed. The order is not confirmed until the contract is agreed upon and the 50% non-refundable deposit is received.

Payment can be made via credit card (Visa, MasterCard, Discover or American Express), cash, or PayPal. Cake orders placed with less than two weeks’ notice require payment in full by credit card at the time of ordering. Deposits/Retainer fees are non-refundable.

If you need to change dates or move your event, please contact us and we’ll be happy to make accommodating arrangements at no charge.

If an order is canceled your balance payment may be used for future orders provided that we are notified at least 5 business days prior to the event.

What if Covid-19 is affecting my plans?

Should you need to postpone your order date, please provide the new date and we will do our best to accommodate. If you do not know the new date, we ask that you give us two weeks’ notice for your desired date and we will do our best to accommodate your request.

Should you need to cancel your event, please let us know at least 5 days prior to the original order date and the balance may be used as a credit for future orders provided by Nina Bakes Cakes. We are unable to credit orders canceled less than 5 days before the day of scheduled fulfillment.

Can I visit your shop?

Visits are by appointment only.

Do you deliver?

Yes. We service all areas throughout Louisiana, including but not limited to Lafayette, Carencro, New Iberia, St Martinsville, Broussard, Jennings, Baton Rouge, New Orleans. Delivery outside of Louisiana is also available.

Delivery and setup are required for all wedding cakes and for some multiple-tiered special occasion cakes. Pickup is available for signature cakes, cupcakes, cake pops, cookies, candy-coated oreos, rice crispy treats, dipped pretzels, candy apples, and any other small treats.

Delivery fees are calculated by distance traveled and setup time. Any delivery that totals more than 6 travel hours is subject to an additional fee to cover food/lodging.

Due to the fragile nature of the custom cakes, they must be hand-delivered. If a client requests pickup: while it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Nina Bakes Cakes does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery.

Deliveries are scheduled in one hour increments (ex: 1pm-2pm, 2pm-3pm, etc.). Exact times cannot be promised.

Delivery Hours:

Monday – Friday 10am – 6pm
Saturday 10am – 4pm

Delivery beyond assigned delivery hours is available at an additional cost.

Can I pick up?

Pickup is allowed for signature cakes and any small treats such as cookies, cupcakes, cake pops, etc. We do not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake for more than 3 hours. Any self-transported cake is at your own risk. We are not responsible for any damage that may occur to any client-transported cake once it has left my possession.

Where are you located?

Carencro, Louisiana

Do you ship?

We do ship certain items such as custom cake toppers. Please contact me at order@ninabakescakes.com.

What happens if I need to cancel my order?